Last updated: October 2025
Thank you for shopping with MoLivite, a product of Gatus Pharma LLC, Florida. We value your trust in our brand and are committed to ensuring your satisfaction with every purchase.
Because MoLivite is a consumable health supplement, we can only accept returns under the following conditions:
Unopened and Unused
The item must be unopened, unused, and in its original packaging.
30-Day Window
The return request must be made within 30 days of the delivery date.
Proof of Purchase Required
Order confirmation or receipt is required for all returns.
Important Notice
Opened or partially used products cannot be returned for health and safety reasons.
Once your return is received and inspected:
If Approved
Your refund will be processed to your original payment method within 7–10 business days.
Shipping Fees
Shipping fees are non-refundable.
If Rejected
If your return is rejected due to being opened, damaged, or outside the return window, we will notify you via email.
If you receive a damaged, defective, or incorrect product:
Contact us at [email protected] within 7 days of delivery.
Include your order number, photo evidence, and a brief description of the issue.
We will replace the item or issue a full refund as appropriate.
At this time, we do not offer direct exchanges.
If you wish to receive a different product, please initiate a return (if eligible) and place a new order through our online store.
If you haven't received your refund after 10 business days:
Check with Your Bank
Contact your bank or credit card company, as processing times may vary by financial institution.
Contact Us
If you've done all this and still haven't received your refund, please contact us at [email protected]
Opened or used supplements
Gift cards
Promotional or free items
Products from unauthorized resellers
Email us at:
[email protected]Please include the following information:
Your full name and order number
Reason for return
Photos (if damaged or incorrect)
Our support team will respond within 48 hours with next steps and return instructions.
If you have any questions about this Refund and Returns Policy, please contact us:
Mailing Address
Gatus Pharma LLC
Florida, USA
Return Window
30 days from delivery
Condition
Unopened & unused only
Refund Timeline
7-10 business days
Damaged Items
Report within 7 days
Response Time
Within 48 hours
Guarantee
30-day satisfaction
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